Terms and Conditions

Black Car Service By Blackwaze Terms and Conditions

Last Updated: October 1, 2025

Welcome to Black Car Service By Blackwaze (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, located at blackcarservice.ai (the “Website”), and your booking and use of our luxury chauffeur services (the “Services”).

By accessing our Website or booking our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Website or Services.

1. The Services

We provide professional, luxury chauffeur services for airport transfers, point-to-point travel, hourly bookings, and special events. All Services are subject to availability and our confirmation.

2. Bookings and Reservations

  • Booking: Bookings can be made through our Website, by email, or by phone. You are responsible for providing accurate information, including passenger names, contact details, pick-up/drop-off locations, and flight details (if applicable).
  • Confirmation: A booking is not confirmed until you receive an official booking confirmation from us via email.
  • Vehicle: We will provide a vehicle from our fleet that meets your booking request. While we endeavor to provide a specific vehicle model, we reserve the right to substitute a vehicle of an equal or higher class.

3. Pricing, Payments, and Fees

  • Pricing: All prices quoted are based on the information you provide at the time of booking. Prices may include taxes, tolls, and airport fees. Gratuity is at your discretion unless otherwise stated (e.g., for large groups or specific packages).
  • Payment: Payment is required at the time of booking via our secure third-party payment processor (e.g., Stripe).
  • Extra Charges: Additional charges may apply for:
    • Waiting Time: We offer a complimentary waiting period (e.g., 15 minutes for standard pickups, 60 minutes for airport arrivals). Exceeding this time will incur waiting charges.
    • Extra Stops: Unscheduled stops requested by the passenger will be charged as an extra.
    • Cleaning Fees: A cleaning fee will be charged for any spillage, soiling, or damage to the vehicle’s interior.

4. Service, Pricing, and Cancellation Policies

ALL RATES AND CONFIRMATIONS ARE SUBJECT TO AUDIT AFTER ORDER COMPLETION

At Black Car Service By Blackwaze, we strive to provide our customers with the most accurate and transparent pricing for our exceptional transportation services. While we make every effort to estimate the costs associated with your order, please note that all rates and confirmations are subject to audit after the completion of your journey. This is to ensure that the final charges accurately reflect any additional expenses incurred during the trip.

Included Charges

TO INCLUDE ACTUAL TOLLS, PARKING FEES, FUEL CHARGES, ADDITIONAL STOPS & TIME ALLOTTED, ETC.

In order to offer you the highest level of convenience and comfort, our pricing is designed to cover various aspects of your transportation needs. Apart from the base rate, our charges include actual tolls, parking fees, fuel charges, additional stops, and the allocated time for your journey. We believe in providing a comprehensive package to give you a hassle-free experience from start to finish.

Hourly Bookings

HOURLY JOBS ARE BILLED BY THE NUMBER OF HOURS YOU ORDERED THE VEHICLE FOR; THEN IN 1/2 HR INCREMENTS THEREAFTER.

For hourly bookings, we bill based on the number of hours you initially reserved the vehicle for. Beyond that, additional time will be billed in half-hour increments. This way, you have the flexibility to extend your trip if needed, allowing you to make the most of your travel arrangements.

Minimum Hour Policy

MINIMUM POSTED NUMBER OF HOURS; IS ONLY THE MINIMUM NUMBER OF HOURS WE WILL ACCEPT AN ORDER FOR, NOT WHAT YOU WILL BE BILLED FOR.

The minimum posted number of hours serves as a guideline for accepting orders, ensuring that our fleet is efficiently utilised. However, it is important to note that the minimum posted number of hours is not necessarily the amount you will be billed for. You will be billed based on the actual duration of your trip, including any additional time beyond the minimum requirement.

Direct Transfer Grace Period

DIRECT TRANSFER (POINT TO POINT, AIRPORT RETURNS) ORDERS HAVE A 15 MINUTE GRACE PERIOD AT PICK-UP (EXCEPT AIRPORT ARRIVALS); IF YOU EXCEED THE GRACE PERIOD YOU WILL BE CHARGED IN 30 MINUTE INCREMENTS EQUAL TO STATED VEHICLE HOURLY RATE.

For direct transfer orders, such as point-to-point trips or airport returns, we offer a generous 15-minute grace period at pick-up, with the exception of airport arrivals. If you exceed this grace period, you will be charged in 30-minute increments at the stated vehicle’s hourly rate. This ensures that our drivers are able to maintain a punctual schedule while accommodating any unforeseen delays that may arise.

Pricing Changes

PRICING IS SUBJECT TO CHANGE WITHOUT NOTICE.

We would like to inform our valued customers that pricing is subject to change without prior notice. While we strive to maintain consistency in our rates, factors such as fuel costs, external charges, and market conditions may necessitate occasional adjustments to our pricing structure. Rest assured, we will always provide you with clear and updated information regarding any changes to the cost of our services.

Credit Card Authorisation and Policies

By utilising Black Car Service By Blackwaze and its wholly-owned subsidiaries, you expressly authorise your credit card/corporate account to be charged in accordance with our rates, policies, and terms. We strive to provide a seamless and reliable transportation service, and the following information outlines our policies pertaining to cancellations, changes, and additional charges:

Cancellations

Cancellations for sedans and SUVs must be submitted via email and received 72 hours or more prior to the scheduled pickup time. Failure to meet this requirement will result in the application of a Cancellation Fee.

For speciality vehicles, a cancellation fee will be applied if the cancellation occurs within 7 days of the scheduled trip. Clients must retain the email confirmation of cancellation as proof.

Please note that inclement weather conditions or unexpected mechanical issues related to weather are beyond our control, and Black Car Service By Blackwaze cannot be held responsible for resulting delays.

Regarding airport arrivals and departure transfers, all cancellations must be received no less than 72 hours prior to the pickup time. For round-trip orders, each leg must be cancelled separately. In the event that there is no car or chauffeur available for your airport pickup, it is crucial that you contact our office before choosing an alternative mode of transportation. Failure to do so will result in the full amount for the trip being charged to your account.

Change Policy

Black Car Service By Blackwaze requires all changes to be communicated via email or online live chat. Please note that changes cannot be made directly with the drivers. Any changes to your reservation must be received at least 4 hours prior to the scheduled pickup time and are subject to availability. If a change cannot be accommodated and it results in a cancellation, you will be charged in full for the original order.

Additional Charges

Please be aware that you may notice additional charges on your reservation if it is placed after midnight. These charges are applicable to bookings made for an airport pickup with an arrival time after midnight, as well as reservations made between 12:00 AM and 4:30 AM EST.

Lastly, all deposits are non-refundable if the cancellation is made within 30 days of the reservation date.

5. Passenger Responsibilities and Conduct

  • Conduct: Passengers are expected to behave in a respectful and lawful manner. The driver has the right to refuse service or terminate a ride for any passenger who is intoxicated, unruly, abusive, or poses a threat to the driver or vehicle.
  • Safety: All passengers must comply with local laws, including seatbelt regulations.
  • Smoking: Smoking and vaping of any kind are strictly prohibited in all vehicles.
  • Damage: The booking client is responsible and liable for any damage caused to the vehicle by any member of their party.
  • Cleaning Fees: A cleaning fee will be charged for any spillage, soiling, or damage to the vehicle’s interior.
  • Personal Property: Passengers are responsible for their personal belongings. We are not liable for any items lost, stolen, or left in our vehicles.

6. Liability and Disclaimers

  • Delays: We are not responsible for delays or service failures caused by “Force Majeure” events beyond our reasonable control, such as extreme weather, severe traffic congestion, road closures, accidents, or government actions.
  • Service Disclaimer: We strive to provide a punctual and reliable service. However, we do not guarantee arrival at your destination at any specific time. We are not liable for any missed flights, appointments, or connections.
  • Limitation of Liability: To the maximum extent permitted by law, our total liability for any claim arising from our Services is limited to the amount paid for that specific service. We are not liable for any indirect, consequential, or special damages.

7. Website Use and Intellectual Property

  • License: Unless otherwise stated, Black Car Service By Blackwaze and/or its licensors own the intellectual property rights for all material on blackcarservice.ai. All rights are reserved.
  • Restrictions: You may access this from our Website for your own personal use, but you must not:
    • Copy or republish material from the Website.
    • Sell, rent, or sub-license material from the Website.
    • Reproduce, duplicate, or copy material from the Website.
  • Website Availability: We do not guarantee that the Website will be available at all times, nor that the information on it is complete or accurate.

8. General Provisions

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of [Your State/Country].
  • Reservation of Rights: We reserve the right to amend these Terms and Conditions at any time. The “Last Updated” date at the top of this page will indicate the latest revisions. Your continued use of our Website or Services after any changes constitutes your acceptance of the new Terms.
  • Contact Us: For any questions or concerns about these Terms, please contact us at info@blackcarservice.ai.

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